Refund and Returns Policy

Return Policy

Return, Replacement & Cancellation Policy

If you are not satisfied with your purchase, you can request a refund or return the item within 7 days of the purchase date. All refunds and returns must be accompanied with proof of purchase.

To request a refund, please contact us at info@bharatbucket.com with your name, order number, and the reason for requesting a refund. We will review your request and respond within 48 hours. If approved, we will credit your account within 5-7 business days.

If you wish to return your item, please contact us at info@bharatbucket.com with your name, order number, and the reason for returning the item. We will review your request and respond within 48 hours. If approved, we will provide you with instructions for returning the item. Once we receive the returned item, we will issue a full refund within 5-7 business days.

We do not accept returns or provide refunds for items that have been damaged or used. If a product is defective or not as described, please contact us at info@bharatbucket.com with your name, order number, and the reason for requesting a replacement or refund. We will review your request and respond within 48 hours. If approved, we will provide you with instructions for replacement or refund.

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Please note if you do not belong to any authorised institute/company or if you order by mistake, then Bharat Bucket will cancel the order and deduct a fee of 2.5% of the total order amount before refunding the amount. We request you not to place order if you are an individual ordering for personal purposes. Buyers are requested to ensure that correct catalog number and quantity is ordered. In case you have any doubts, please feel free to email us at info@bharatbucket.com.

1. If the buyer places the order and then cancels the order within 24 hours of placing the order or before the material is shipped, whichever is earlier, then a fee of 2.5% of the total amount will be deducted before refunding the amount
2. If the buyer places the order and if the product is out of stock or if the supplier does not ship the material within the stipulated time then the entire amount will be refunded.
3.      If the buyer places the order and wants to return it without asserting any reason, then the supplier should be willing to accept the material. If the supplier is willing to accept the material back then an internet handling fee of 3% of the invoice amount will be deducted from the total amount they have paid before refunding the amount. Also, buyer has to bear the shipping charge for returning of the ordered items. The amount will only be refunded once the supplier confirms that product has been received in a proper state.
4. If the supplier sends wrong product then the same should be informed within 7 days of receiving the material. The supplier will then send the replacement. If you wish to cancel the order then entire amount will be refunded.
5. If the supplier sends incomplete order then the same should be informed within 7 days of receiving the material. The supplier will then send the remainder of the product. In case, the supplier is unable to send, you will get partial refund.
6. If the supplier sends damaged/defective/expired product or if the product is not meeting specifications, then the same should be informed within 7 days of receiving the product along with the images. The supplier will then offer a replacement. If the supplier does not have a replacement and should you wish to cancel the order then the entire amount will be refunded.
7. In the event the return of a Product is duly accepted by Supplier, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Bharatbucket shall have the sole discretion to determine the mode of reversal from the above options.
8. In case the buyer purchases any products offline from the supplier, then this return policy is not applicable and further BharatBucket is not responsible or liable for any claim/damages etc. The buyer will have to negotiate directly with the supplier for any claims/disputes.

 What is covered in the return policy?

Items not receivedItems that are physically damaged/defectiveItems that vary from the description/specificationWrong item deliveredWrong quantityMissing parts/accessoriesExpired Product

By when can items be returned?

In case, the buyer receives the product in “Damaged”, “Defective” or any condition as mentioned above, then they can conveniently place a return request within 7 days after you’ve received an order.

What is the return process?

To return a product, you can email us at support@bharatbucket.com. Please provide us with the following details while placing the return request.

• Order ID
• Reason for returning the item
• Images clearly showing a damage / missing product in the order
• Any other proof that will help us in making a decision regarding your request

Post receiving your request, Bharatbucket Team will confirm the return request and will inform you about the return process. It is advised that the items to be returned are adequately packaged. The final decision of the request will lie with Bharatbucket and cannot be contested.

Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.

Once your return request is accepted by BharatBucket, the entire refund amount (except the Internet handling fees as mentioned above in certain cases) will be reversed back to you through NEFT/RTGS within 7-10 working days after the returned product is received by the supplier.

Can you replace the product?

Product can be replaced if a wrong/damaged/defective/expired product has been delivered. Following terms shall be applicable.

• Replacements will depend on the availability of the item with the supplier.
• Replacement process will begin after the returned product is received by the supplier
• In case the replacement item is out of stock, your order amount shall be refunded

Can I cancel the order?

You can cancel the order in maximum of 24 hours after the order is placed as long as the material is not shipped by the seller. To cancel the order, you will need to email us at info@bharatbucket.com stating the order ID. After your request, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. We will deduct a fee of 2.5% of the total order value before refunding the amount. Please note the refund process will take 7-10 working days.

We reserve the right to refuse refunds or returns for any reason.

Thank you for shopping with Bharat Bucket!